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Employee Login

WELCOME TO THE GUARDROOM!

Welcome to the GUARDROOM! The home of the TruGuard Security Services community.

Here guards will be able to:

  • Get the latest news

  • Register for training programs

  • Request Uniforms

  • Report Payroll Discrepancies

  • Make suggestions to Senior Management

  • Update Employee Profiles

  • Access Online Reporting

  • Access your Paystubs

  • Review your Paid Hours

Please visit the GUARDROOM regularly as it is designed for all guards.

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What we do

Frequently Asked Questions (FAQ)

Who do I contact regarding my paycheck?

We’ll gladly help you with questions or concerns regarding Payroll. You can always reach me via email at: payroll@truguardsecurity.com

When is payday?

Here is your 2022 pay period schedule.

If for some reason you don’t receive your check or direct deposit by payday call the office the following Monday and ask for Payroll. We apologize in advance for any issues related to your payment . However, the bank or the post office are not controlled or managed by TruGuard Services .

Payroll Department Hours:
Monday to Friday 9am -5pm ( closed holidays )
payroll@truguardsecurity.com

How do I get Paid?

There are two forms of payments provided:

a. TruGuard Deposit- You can set up your direct deposit in the link below.

https://truguardsecurity.com/direct-deposit-form/

b. Paycheck – Checks are mailed out Saturdays depending on your pay schedule and arrive within 2 to 3 business days.
We apologize in advance if any issue with your payments is caused by your bank or the post office, unfortunately, those issues are out of our reach.

What if I do not receive my Check?

● Please note that Issues concerning USPS are out of our hands but we will always look to resolve the issue ASAP.
● We ask that you always fill out our Payroll Discrepancy Form provided below.
● Specify the Pay period for which you are missing your check.
● We review the issue at hand and get back to you as soon as possible.

https://unitedweguard.com/payroll-discrepancy-submission/

What if I am missing hours on my Paycheck?

It is extremely Important for you to clock in and out through
1. Humanity
2. TruTrack
(If you are not able to do so you must contact Dispatch.)

Please note that Payroll is based on your Humanity both Shiftplanning and Timeclock.

● We ask that you always fill out our Payroll Discrepancy Form provided below.
● Specify the Pay period in which you are missing hours and the post.
● We review the issue at hand and get back to you as soon as possible.

Submission Form

How do I know how many hours I’m being paid for?

We work with ADP to process payroll where you have access to your Paystubs.

The following ways:
1. Online Access – When you are set up in ADP for your first check, You will receive an email will you will create your Access Account. Once you have set up your account you will always be able to access your Pay Stubs online.
2. When Checks are mailed out Pay Stubs are Provided with Paycheck. If for some reason you do not receive your Pay Stubs or can’t access them online, you can request them via Email to Payroll@truguardsecurity.com and we will gladly provide them to you.

Why am I off the schedule?

Any scheduling issue is to be resolved by your Scheduling Manager.

What do I do if I need to change my banking information?

You can always update or correct any Banking Information for your TruGuard deposit in the link below.

https://truguardsecurity.com/direct-deposit-form/

How can I update my address?

If you need to update any Personal information on your file, please fill the above Profile Update form and we will gladly update your file.

Please note it could take up to 7 business days to update your file so please inform us of change with anticipation for your Paychecks to arrive at the Updated Address.

Please note we try and resolve all matters as soon as possible we ask for your patience and we are always here to help! Thank you!

How can I access ADP?

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To Login/Access your ADP account please follow the attached PDF file instructions.

Download ADP login / signup instructions.

How can I get registered?

For employee registration instruction please download the following PDF.

Download employee registration detail.

How can I review my paystubs?

To review your paystubs/hours paid please follow the attached PDF file instructions.

Download how to access paystubs reference.

Please note it could take up to 7 business days to update your file so please inform us of change with anticipation for your Paychecks to arrive at the Updated Address.

Please note we try and resolve all matters as soon as possible we ask for your patience and we are always here to help! Thank you!

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