Security Guards in stressful situation
Hiring a security team means you put a great deal of responsibility on the company by relying on them entirely to use their skills and experience to protect you, customers, employees, and your personal property and assets. Potential threats that may put your and other people’s lives at risk in the first place are the main reason why you need security services to keep everything secure.
You make yourself well-prepared when you decide on hiring security personnel to take care of you and your valuable assets. The security service guards make sure they are taking full notice of your security needs by fulfilling their role.
These security guards are efficiently trained to control any concerns that may arise with the job they have. Uncertainties in a job are said to be very normal as every business undergoes various challenging aspects in terms of security but in different ways. However, there is one major thing that is common amongst all businesses, and that is, understanding the importance of how to control complicated situations that might be dangerous.
Throughout a security service guard’s career, they will be challenged with dangerous, unanticipated, and tense incidents that will polish their skills, develop them and prepare them for the worst possible scenario including, serious signs of threat, unusual activities, suspicious behaviors, or any possible and serious criminal activity.
If you are an owner of a particular business, you should make the smart decision of hiring security officials to assist you in taking care of yourself and your assets. But before hiring a security team, it is necessary to know how the security service guards do so.
Following are some of the main ways in which efficient, well-trained and experienced security officials work to handle complex and stressful situations before they become tragedies and end up hurting a lot of people.
Three main ways security guards deal with stressful security threats
Mostly, a suspicious individual who displays an unusual demeanor and unnatural body language is considered a security threat and should be identified on time.
Security guards in Los Angeles are well-trained so they can easily identify and analyze the signs of an individual who can be harmful or possess harmful, violent behavior that can put a person’s life at risk.
Following are the signs to look for if a security guard wants to assess if a person is a threat or not:
- Frequent shouting or yelling
- Verbal abuse or threats
- Casually talking about violence
- Casual use of profanity
- Invading other people’s space or privacy
- Unusual body language, for example, when angry, flared nostrils, face turned red and balled fists
Training to identify all of these signs instantly may take time to achieve the best level of it. It is hardly ever possible to be able to assess these signs sooner to prevent threatening behavior.
The best way to counter an agitated individual is to stay calm because you have been engaged with that person. To avoid triggering the frustration in the other person, the key is to avoid reacting with the same anger, hence, Security guards are trained in a certain way to de-escalate a situation.
It is logically proven that once you react the same way with anger or violence, the situation only flares up and never dissolves mainly. It could only lead to the situation getting out of hand. The security guards are made known to these facts and are trained accordingly to be able to defuse a situation or disengage a furious person by offering to:
- listen to them
- communicate with them
- provide solutions if necessary
1. Listen to them
Most people resort to shouting or yelling when they feel like they are not being heard or understood the way they want to be. And to make other people know what is it that they are actually thinking or feeling, they use strong ways to communicate because they feel like they have been treated unfairly. It is important in a situation as such to take the time and listen to what they have to say instead of giving up and ignoring them.
When you practice listening to the other person when they are at their lowest point, our body language and behavior when you are engaging with them shows that you care for them and want to help them figure out a solution to their problem. It is proven that once you try and listen to the person suffering, you actually end up taking most of their stress away and end up helping them feel much better just by being present.
This frequent act of listening also makes you a considerate and empathetic person who cares about other people’s feelings. It is always important to try and put yourself in another person’s shoes by listening to their problems so that you can feel even just a little bit of what they are feeling instead of passing judgments and shrugging them off.
2. Communicate with them
Another most common element of a steady relationship is to be able to communicate even the minutest of things that may bother. A bothered individual doesn’t have to be someone close to you.
Security guards do not mostly deal with people they know but once they encounter a bothered individual and have to deal with them as per their responsibility, they enter into a sort of a relationship with them. There is not much to it but just the fact that the guards can communicate with them by intervening and clearly conversing with them, staying calm, and exuding positive energy makes the frustrated individual feel like they are in safe hands.
If you are actively listening, you have to subtly ask questions in between to make sure you are carefully following what the other person is trying to communicate to you. a security guard’s main goal in a situation as such is to help conclude without having to resort to violence or damage. When you communicate using a light, calm and clear tone, you help the bothered person figure out the most of their problem which is stress, and give them a chance to relieve it.
3. Offer solutions
Alongside listening and communicating, offering solutions in the case of a security guard is very vital too as it helps dissolve a situation by not making the person feel threatened and damage can be prevented. Guards make sure the person itself does not take action and offer them possible solutions to reduce potential risk within a community.
This way, the agitated individual feels respected, not judged and as a result, can welcome suggestions with an open mind.
Many skills and expectations are required from a security guard to handle complex situations as such. So, if you consider hiring a security team to protect you and your business, you have to make sure you understand their ways of dealing with stressful security situations. Learn More